TERMS AND CONDITIONS
General Statement on Privacy, Personal Data, and Communications
If you use this Website, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.
User Provided Information
Mind Body Lounge does not collect any personal information about individuals except when it is knowingly provided via the client registration form in order to make online purchases or undertake a session. Mind Body Lounge may use the information to contact you with important information.
Security Statement
Mind Body Lounge makes every effort to ensure that all online transactions made on the website are secure. Mind Body Lounge uses the Wellness Living/Paragon Payment Gateway service which encrypts all debit and credit payment information. Online Bookings: All bookings made online are pre-paid. To purchase a single session or a series, clients can create an account by registering their details, selecting an item for purchase and making a booking. Please take note of the individual conditions of each option. Please note that all future prices are subject to change. Mind Body Lounge only accepts Mastercard and Visa.
Cancellation Policy
You may reschedule or cancel your appointment up until the close of business the day before your appointment without charge. Unfortunately, if you have a same day reschedule and or cancellation, this will incur a late cancellation fee of 50% of your sessions value. If any Member fails to show for their pre booked appointment, they will charged the full amount of the value of their pre-booked massage appointment.
Pricing Options
Session packs/passes are valid for 6 (182 days) or 12 months (365 days) from the date of purchase. Sessions are non-refundable however they are transferable and sharable between individuals. Sessions have no cash value or any other value outside of Mind Body Lounge Centre and are not redeemable for cash. For the avoidance of doubt, the sessions do not operate or serve as stored value facilities in any way.
Gift Cards
Gift cards must be presented in the centre in order to redeem them for a session. Mind Body Lounge is not responsible for sourcing the gift card number in their sales records should you fail to present your gift card. Gift Cards are strictly non-refundable and are valid for 12 months from the purchase date. Mind Body reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Age Limit
You must be at least 16 years of age to undergo a session. If you are 16 or 17, you can register and use the Website, however a parent or guardian will be required to attend your scheduled appointment time to sign the client waiver in person on your behalf.
Physical Readiness
Mind Body Lounge reserve the right to turn clients away if they do not have the correct medical clearance.
Sessions
For services where you need to get changed, Cryotherapy, Superhuman Protocol and Theralight or your fist session we ask you to please arrive 10mins early to allow your session to start at its booked time.
Policy Changes
The terms and conditions stipulated in this document may be changed at any time. By using the Website, you agree to any revised changes. It is recommended that users review this document periodically to stay informed.
Acceptance of Terms
Use of the website signifies acceptance of the terms and conditions stipulated in this document, including any revised changes. If you do not agree to this, please refrain from using the Website.